How to Troubleshoot Issues of Office 2021 or 2019 for macOS
- 09 Mar, 2023
How to Troubleshoot macOS 10.14 Office Issues
Many problems in Office for macOS 10.14 are resolved by a few processes explained below.
1. Repairing Disk Permissions
To troubleshoot issues in Microsoft office for macOS 10.14 using the Repair disk permission option, do the following.
- Choose Utilities on the Go menu and launch Disk Utility
- Select your computer’s main hard drive and select the First Aid tab
- Finally, click on Repair Disk Permissions
Note that only apps installed by Apple can be repaired using the Disk Utility Program. Also, folders (except home folders) can be repaired.
2. Run A Clean Start-up on macOS 10.14
To do this, you need to be logged in as an administrator on the computer, then perform a Safe Boot by restarting your Mac in Safe mode.
3. Create a new user account on your Mac
A corrupt user account could cause errors in macOS 10.14 office. Creating a new user account may fix most of these errors.
4. Reset Microsoft Word
More specifically, you could troubleshoot the various components of office for macOS 10.14 by resetting their individual custom preferences.
To reset Microsoft Word preferences for instance:
- Close all programs running on your Mac
- Click Home and select Library on the Go menu then open the Preferences folder.
- Now drag com.microsoft.Word.plist file to your Mac desktop or open the Microsoft folder if you couldn’t find the file and drag com.microsoft.Word.prefs.plist file to your Mac desktop.
- If you launch Microsoft word and do not see the error, close the app, drag back one of the files to its original location and restart Word. If the error shows up again then it means one of those files you dragged is corrupt. Quickly delete the file and the other one left on your desktop. So the problem is solved.
But if you launched Microsoft word and still saw an error, close the app and drag back both files to their default location. Then follow the steps below:
- Close all programs running on your Mac.
- Click Home and select Library on the Go menu then open the Preferences folder.
- Select Application > Microsoft > Office > User Templates and search for the normal.dotm file.
- When you find this file, drag it to your Mac desktop and launch Microsoft Word.
- If you do not see the error then the problem has been solved.
Note that you can follow the same steps above to reset preferences for other products of Microsoft office for macOS 10.14 by simply replacing the ‘word’ in com.microsoft.Word.plist or com.microsoft.Word.prefs.plist with Excel, PowerPoint, etc while searching for the file.
5. How to Reinstall Microsoft Office for macOS 10.14
First you’d need to delete the existing Office on your Mac by opening the Application folder and deleting the suite. Then you can start reinstallation.
Be sure your Mac meets the system requirements and note that the steps below are for Office 2016 and Office 365.
- Sign into www.office.com with the associated account.
- On the homepage, if you’re a Microsoft account user, click on Install Office and click Install. If you’re a Work or School account user, click on Install Office apps and click Office 2016.
- Once the download begins, follow the instruction along with prompts to successfully reinstall Microsoft Office.
6. How to Update Microsoft Office for macOS 10.14
One of the few ways to update Office for macOS 10.14 is by opening the products individually and selecting File. Next, you choose Account and under Product Information select Update Information and click Update Now.
7. How to Get Microsoft Office macOS 10.14 Product Key
How to get product key of macOS 1o.14 Office? Just follow the easy steps follow to achieve it.
- If Office was purchased with a disc in a box, then the product key might be in the disc sleeve or somewhere in the box.
- If Office was bought as a product card, then the product key might be lying somewhere on the product card.
- If you purchased Office online, then the product key might be saved in your Microsoft account online or would have arrived your email safely.
- If your Mac came with Office preinstalled, then the product key might just be on a sticker placed on your Mac.